Contact and support

How can we help?

Use the form on this page if you need help with a trip, birthday enquiry, film, payment, deletion request or copyright concern. Your message will be read by a person.

Last updated 3 September 2026.

Send a message

Every field except the join code is required. If it is about a specific trip, the join code makes the answer much faster.

If the message is about a particular project, include the join code so we can find it quickly.

Please do not send photos, video files or card details through this form.

If you would rather write directly, support@videmory.com.au reaches the same place.

Common reasons for contacting us

  • A film or download is not working
  • A paid film does not match its preview
  • You need help deleting uploads or a project
  • You believe something was uploaded without permission
  • You have a payment, receipt or refund question
  • You want to report a copyright concern

You do not need an account or the organiser’s permission to contact us about your own photos or videos.

Videmory, ABN 47 782 644 565, Adelaide, South Australia. support@videmory.com.au